Job Postings

Constituent Services Representative

Congresswoman Brittany Pettersen seeks a full-time, in-person Constituent Services Representative to lead on Veterans Affairs, Department of Defense casework and conduct outreach in assigned areas of Jefferson County. Additionally, this position will manage our Service Academy Nominations process and intern program in the District and manage the front lobby of the Lakewood office.

Areas of Responsibility- Constituent Service Representative and Service Academy Nominations Coordinator

● Acts as the representative for the Congresswoman within their area of responsibility including answering casework correspondence, meeting with constituents, verbal and written communications with constituents, as well as serving as a liaison with federal, district, and local agencies;

● Continually monitors active cases and acts as a liaison with constituents to ensure that their cases are handled in a responsive manner by federal agencies;

● Adheres to deadlines for casework follow up and provides quick and thorough responses to constituent inquiries either via phone or email;

● Maintains up-to-date files and notes on all cases and categories of information of importance to the office;

● Creates and maintains a catalog of relationships that the office has in the assigned issue and geographic areas;

● Participates in community events to promote the constituent services the office provides;

● Creates and implements an outreach plan that engages stakeholders across the district for all issue and geographic areas;

● Attends meetings or events in the field on behalf of the Congresswoman as assigned.

● Acts as a representative for the Congresswoman with constituent questions related to service academy nominations;

● Plans and executes the Academy Information Day, Academy Interview Day, and the Spring Awards reception. Including administrative duties of invites, correspondence, recruiting panel members, and working with the Comms Team to send out updates and notifications;

● Works with the rest of the staff delegation on the nomination process and questions;

● Liases with the service academies, nominates applicants, and answers questions.

Areas of Responsibility- Intern Coordinator/Front Lobby Management

● Manage the intern program for the District offices.

DUTIES:

· Assigns staff to sit at the front desk:

· Checks voicemails daily;

· Assigns phone coverage in the office:

· Interviews and makes recommendations to District Director regarding the hiring of volunteer and paid Interns for each session;

· Trains and orients new Interns;

· Assigns daily duties to Interns;

· Coordinates with other staff members to plan, assign and evaluate Interns' work assignments;

· Handles complaints and problems of Interns;

· Monitors Interns to ensure duties are completed;

· Responds to letters of recommendation requests for interns and shares with the District Director;

· Maintains files on all past and present Interns;

· Acts as a liaison between the staff and Interns, which involves assigning legislative projects to Interns based on the needs of the staff member requesting assistance; and

· performs other duties as assigned.

Position details:

Full-time, in-person, salaried

Location: Lakewood, CO

Start date: July 30 or August 1 or mutually agreed upon start date

The salary for this position is $50,000-$55,000, depending on experience and qualifications. Benefits include health insurance, federal retirement, paid vacation and sick leave, student loan repayment, and federal holidays off.

To apply:

Please send a resume and a cover letter detailing your interest in this position to Congresswoman Brittany Pettersen’s District Director, Hannah Mullen at Hannah.mullen@mail.house.gov

Applications will be accepted on a rolling basis until the position is filled.

The office is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity and expression, national origin, age, disability, military status, marital or parental status.

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Constituent Services Representative

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